Terms of Service

Last updated: October 2025

From me and my team: Thank you. Whether you're just browsing, considering working with us, or already a client—we don't take your interest lightly. Your time and trust mean everything.

Since we can't work with everyone personally (though we'd love to), we need some Terms of Service in place to keep things clear and simple for both of us.

I'll keep this in plain English. No confusing legal jargon unless absolutely necessary.

When we say "Company," "we," "our," or "us" in this document, we're referring to Ashleigh Warren Consulting, Inc.

When we say "Services," we mean content production, business consulting, marketing consulting, and any related services provided through ashleighwarren.org or directly by our team.

We may update these Terms of Service in the future. When we make significant changes, we'll email you if you're an active client. By continuing to use our Services after updates, you're agreeing to the latest Terms of Service.

If you violate any of these terms, we reserve the right to terminate our working relationship. That's a broad statement, and it means you need to trust us. We earn that trust by being transparent about who we are, how we work, and keeping an open line to your feedback at connect@ashleighwarren.org.

Account & Communication

1. You're responsible for providing accurate information and maintaining communication with our team. We can't deliver great work if we can't reach you or if the information you provide is incomplete or misleading.

2. You must be a real human or represent a real business. We don't work with bots, fake accounts, or entities engaged in deceptive practices.

3. You're responsible for all content, materials, and information you provide to us for the Services.

4. We communicate primarily via email at connect@ashleighwarren.org. Response times vary based on project scope, but we aim to respond within 1-2 business days.

Payment & Pricing

1. We don't believe in one-size-fits-all pricing. Our fees are customized based on project scope, timeline, and your specific needs.

2. Payment terms will be outlined in your individual contract or proposal. Typically, we require a deposit before work begins, with the balance due upon completion or according to the payment schedule agreed upon.

3. All fees are exclusive of taxes. You're responsible for any applicable sales tax, VAT, or other taxes unless we're legally required to collect them.

4. Late payments may result in work pausing until payment is received. We're reasonable people—if you're having trouble with payment, reach out to us at connect@ashleighwarren.org and we'll figure something out.

5. Refunds are handled on a case-by-case basis. If you're unhappy with our work, let's talk about it first. We're karma over money, always.

Services & Deliverables

1. Content Production: When we create content for you, we'll deliver it according to the timeline and specifications outlined in your contract. You'll have opportunities for revisions as specified in your agreement.

2. Consulting Services: Consulting sessions are scheduled in advance. If you need to reschedule, give us at least 24 hours notice. No-shows without notice may forfeit that session.

3. Free Custom Post: If you apply for and receive a free custom LinkedIn post from us, it's a one-time offer to show you what we can do. It comes with no strings attached, but also no guarantee of ongoing services unless we mutually agree to work together.

4. We reserve the right to decline or terminate work on any project that doesn't align with our values, that we don't believe we can help, or that would require us to promote products/services we don't stand behind. We're selective about who we work with, and that benefits everyone.

Cancellation & Termination

1. If you need to cancel our working relationship, email us at connect@ashleighwarren.org. We'll wrap up any outstanding deliverables according to what's been paid for and part ways professionally.

2. Cancellation terms and any applicable refunds will be handled according to your individual contract and how far along we are in the project.

3. We reserve the right to terminate our working relationship if you violate these terms, provide false information, engage in abusive behavior toward our team, or if we determine we can no longer deliver value to your business.

4. Any abuse—verbal, written, or otherwise—of our team members will result in immediate termination of services. We're here to help you win, but we won't tolerate disrespect.

Intellectual Property & Usage Rights

1. Your Content: You retain all rights to any materials, information, or content you provide to us. We won't use your proprietary information for anything other than delivering the Services you've contracted us for.

2. Our Work Product: Once you've paid in full, you own the content we create for you. Until then, we retain rights to the work. We may use the work we create for you in our portfolio, case studies, or marketing materials unless you specifically request otherwise.

3. Our Methods: Our strategies, processes, frameworks, and methodologies remain our intellectual property. You can't resell, teach, or redistribute our methods without written permission.

4. We don't pre-screen what you send us, but if you provide us with materials that infringe on someone else's copyright or intellectual property, that's on you.

Confidentiality

We take your business seriously. Any confidential information you share with us stays confidential. We won't share your strategies, numbers, plans, or sensitive business information with anyone outside our team without your permission.

If you need a formal NDA, just ask. We're happy to sign one.

Disclaimers & Limitations

Let's be honest: we're really good at what we do. We've generated over $170 million for clients. But we can't guarantee specific results for your business because there are too many variables outside our control—your product, your market, your execution, timing, and a thousand other factors.

We provide Services on an "as is" basis. We'll give you our best work, our honest feedback, and strategies that have worked for others. But choosing to work with us means you're making a bet on us and on yourself. If that bet doesn't work out, that's part of business. We're not liable for lost profits, missed opportunities, or results that don't match your expectations.

Here's what we ARE liable for: Delivering the work we agreed to deliver, on time, and with the quality you've come to expect from us. If we mess that up, we'll make it right.

Here's what we're NOT liable for: How you implement our advice, market conditions, your internal team's execution, platform algorithm changes, acts of God, or any indirect damages resulting from your use of our Services.

We design strategies based on data, experience, and what's worked for hundreds of clients. We test our recommendations. But no consultant can guarantee business outcomes—anyone who promises that is lying to you.

General Terms

1. These Terms constitute the entire agreement between you and Ashleigh Warren Consulting, Inc. regarding the Services, unless we have a separate signed contract that supersedes these terms.

2. Our failure to enforce any part of these Terms doesn't mean we're waiving that right.

3. If any provision of these Terms is found to be unenforceable, the remaining provisions will stay in effect.

4. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

5. Any disputes will be resolved through good faith negotiation first. If that doesn't work, we'll figure out arbitration or other resolution methods.

Questions?

If you have questions about any part of these Terms of Service, email us at connect@ashleighwarren.org. We're real people who actually read and respond to emails.

© Ashleigh Warren Consulting, Inc. 2025. All rights reserved.